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Part Time Customer Service Specialist

Company Name:
Polk County Tax Collector
Position Type:
Part-time
SUMMARY:
Process driver license, identification cards, vehicle registrations, real estate tax payments, business tax receipts and hunting and fishing transaction. Ensure that transactions conform to Department of Motorist Services regulations, Department of Revenue guidelines and the Florida Statutes. Determines the customer's needs and acts as an advocate to complete the transaction in a courteous, accurate and timely manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.
Greets the public in a friendly manner.
Provide customers with information and service both in person and via phone.
Process driver license transactions, including initial testing and issuance, renewals and replacements.
Administer & evaluate road test.
Process title and registration transfers for individuals and automobile dealers.
Handle registration renewals for individuals, dealers and companies.
Process original title applications for individuals and automobile dealers.
Collect current and delinquent real estate and tangible tax payments.
Issue and/or renew business tax receipts and hunting and fishing licenses.
Collect sales taxes on causal vehicle and vessel sales.
Balance the cash till daily.
Navigate computer software used to process DMV transactions, real estate and tangible collections, business tax receipts and hunting and fishing license transactions and credit card payments.
Log and process customer transactions received by mail.
Log and process drop off dealer work.
Create a monthly dealer

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